FAQ

General

CultBay is an innovative technical service provider that enables hotels and accommodation providers to integrate 14 eBay marketplaces as a full functional sales channel into their own distribution mix.

  • Sell your offers on one of the largest marketplaces in the world
  • Sales commissions on eBay are as low as 6% (UK), 9% (Germany) or 10% (USA)
  • Perfect for filling rooms in low seasons
  • eBay is connected to your Channel Manager
  • Traffic from eBay can be directed to your own website
  • Sold offers are paid immediately and payments are transferred directly to your bank account
  • Buyers can only withdraw within 30 days and only if they have not booked yet
  • Up to 30% of the vouchers are never redeemed
  • eBay increases your profit

CultBay supports both formats: Auction and fixed price offers.

Auctions receive a starting price and are sold to the highest bidder, while fixed-price offers allow buyers to purchase a package immediately at a fixed price.

In order to maximise revenues, we recommend using both eBay formats: Auctions starting at 1.00 EUR and fixed price offers at regular prices.

Auctions run for 7-10 days and attract a lot of attention during this time. However, once a guest has decided on an offer, he does not want to wait until the end of the auction to buy it, because it is unclear whether his bid will win the auction and the desired dates are still available at that time. Therefore, eBayers often buy the fixed price offer.

Even if an auction starts with 1.00 EUR, there is enough demand in strong markets (Germany, Austria, Switzerland, UK, USA) to raise the price to 60-80 EUR per night.

In other countries (e.g. Italy, France, Spain), auctions should be handled with caution, as demand is not as high and prices may then be lower.

The availability calendar is updated in real-time from the hotel’s channel manager. The hotelier only has to open or close the availabilities in the channel ,anager.

The Channel Manager can also send price information. When the price reaches a certain threshold, the date is automatically closed on eBay.

In CultBay there are two ways of filling the availability calendar:
1) Via the channel manager. CultBay is an independent distribution channel in the channel management system.
2) Via the CultBay extranet. If a hotel does not have any channel management system, availabilities can be fed in via the CultBay extranet.

Payments are made directly from eBay to the hotelier’s PayPal account once the buyer has paid on eBay.

In future, eBay wants to handle the payment processing itself. eBay will then make payments directly to hotelier’s bank account within 2 business days after purchase.

In the CultBay extranet there is a voucher management system in which the sold vouchers and their status are visible at all times.

Yes, this is possible. CultBay has a multi-property function which allows you to easily switch between the individual accommodations.

No, we made it much more convenient: The CultBay extranet offers the possibility of automatically importing all data from Booking.com and creating the offer from this data.

If you already have an eBay account, we can use this account.

We do not want to bind anybody long-term. Every contract can be terminated with 30 days’ notice to the end of the month.

Extranet

Overview:
Load your hotel data: descriptions, rooms, images, availability from Booking.com system. Read more in article.

Location:
Add Property -> Import data from Booking.com

Action:
Enter you URL from Booking.com site and click the Import button.
Example: https://www.booking.com/hotel/de/your-hotel-name.html

Overview:
Create Property object manually with Wizard option. Read more in article.

Location:
Add Property -> Wizard

Action:
Follow to steps with filling data: hotel data, contacts, amenities, images, etc.

Overview:
If you don’t have running or past offers you can delete the object from the system.

Location:
Account Navigation Menu -> Object Administration

Action:
From the right site of the object name click on the button delete.

Overview:
To able to start selling on eBay you should create at least one room.

Location:
eBay Navigation Menu -> Rooms -> Add Room

Action:
Fill all required input fields to create a room: name, type, amenities, pictures.

Overview:
To able to start selling on eBay you should generate token to post offers.

Location:
eBay Navigation Menu -> eBay -> Settings

Action:
Click on the Generate token button. It will forward you to eBay site. Follow with eBay instruction.

Overview:
To able to start selling on eBay you should create a package template to use it for offers.

Location:
eBay Navigation Menu -> Package -> Templates

Action:
Click on the New Template button. Fill the form and click Save & Next.

Overview:
You are able to see how your offer will look on eBay before posting it.

Location:
eBay Navigation Menu -> Package -> Templates

Action:
Click on the “eye” button to see preview of eBay offer.

Overview:
You can show to your guest the availability calendar on the eBay offer.

Location:
eBay Navigation Menu -> Calendars -> Rooms Availability

Action:
Change quantity number, close/open days, refresh with channel manager like Booking.com.

Overview:
You can manage all manipulation with eBay offer like post/edit/cancel.

Location:
Post/Edit
eBay Navigation Menu -> Packages -> Templates
Cancel
eBay Navigation Menu -> Packages -> Offers on eBay

Action:
To post/edit offer click on Offer to eBay button. To cancel the offer go to Running offers tab and click Cancel button.

Overview:
All eBay offers show multiple pictures on hotel, room, package level together with hotel logo and offer footer.

Location:
eBay Navigation Menu -> Pictures
eBay Navigation Menu -> Property Data -> Pictures
eBay Navigation Menu -> Rooms
eBay Navigation Menu -> Packages -> Templates

Action:
Upload to library pictures and assign to appropriate group.

Overview:
CultBay supports multilevel user hierarchy with access to specific pages.

Location:
Account Navigation Menu -> User Administration

Action:
Click Create User and choose the User Group: Operator or Guest.

Overview:
To able to see paid vouchers and all details related to it.

Location:
eBay Navigation Menu -> Voucher Administration

Action:
Check all paid vouchers on this page.

Overview:
To able to redeem paid eBay vouchers.

Location:
eBay Navigation Menu -> Voucher Administration

Action:
Click Redeem vouchers on this page.

Overview:
By default CultBay provide standard FAQ and T&C. You can overwrite any of them, add new or remove.

Location:
eBay Navigation Menu -> eBay-> FAQ/T&C

Action:
Click Add Question for FAQ and Add Item for T&C.